We’re 1UP Floors: The Multi-Family Flooring Experts

1UP Floors has been a top vendor for me for all flooring needs over the past few years. In the apartment industry, it’s hard to find a vendor you can trust for quality products and craftsmanship. 1UP surprises me with their vast knowledge of all products and exceptional service. They always respond to our needs immediately and address issues proactively. They offer great insight into new products and recommend the best options for each site, respecting our budget constraints. The 1UP team constantly seeks feedback to improve their service and even provide great events for our residents as a ‘thank you.’ Thank you, 1UP, for being an outstanding and reliable company. We look forward to many more years of business together!

1UP is freaking AMAZING in more ways than one! 1UP cares more than I have EVER seen a vendor care. They not only care for the site team, they care for the residents, resident’s guests, and anyone who steps foot on one of our properties. 1UP always ensures the work is done right, if it isn’t, they fix it no matter what! If a mistake is made, 1UP makes it their priority to fix it, and exhaust all efforts to ensure the work is done correctly, and all inconveniences are compensated. 1UP takes on the responsibility of the problem, and lets you focus on other issues your site might be having. I always feel like I am their only customer every time I need something. 1UP response time is incredible, no waiting around several hours, or days for a call back. 1UP always gives you the best product options, and makes sure you don’t buy a product that will fail before the life of the product. They instruct you on how not to make bad flooring decisions, and give you a list of pros and cons to each application if needed. 1UP always goes out of their way to make you look good in front of your clients. Once you go 1UP Floors, you don’t go back!

I can’t say enough good things about 1UP Floors! We do business with many vendors, and 1UP’s customer service is unbeatable! They will go above and beyond to make the resident happy, and they’ll do it with a smile on their faces. In the rare event that they make a mistake, they will make it right. If you need expert advice, they will personally come out and help you. Not only do they have the best customer service, they also have the best products at the best price. We use a beautiful two-tone carpet that actually shimmers in the sunlight AND is stain resistant. Our prospective residents are always delighted by the superior carpet we use in our apartment homes! If you’re looking for a new carpet and/or vinyl installer, try 1UP; you and your residents will be so happy that you did!

1UP is amazing! From the owner to the sales team to the billing department, EVERYONE is the absolute sweetest! Times where we have been in a bind with timing and needed emergency installations, they are able to maneuver their schedules and make it happen! When we have tricky situations, they usually find a simple and creative fix. We have consistently done work with 1UP on a regular basis and have been more than satisfied with the outcome! I am grateful to have such a reliable company available for our flooring needs and look forward to working with 1UP Floors for many more years to come!

The difference between 1UP Floors and other vendors I have is that 1UP treats me and my staff like we are a member of their family and not just a customer. As their 1UP family grows, each new member treats me and my staff like they have known us for years. The work is done to perfection and if it’s not, they quickly fix it without question. I love that when I have a question, the awesome Customer Service Samurais can help me.

I have worked with 1UP for over 2 years. Their level of expertise about ‘all things carpet’ was truly appreciated. Being in the apartment business and replacing carpet often, it was nice to have someone show the differences between the carpet I was using and how the 1UP carpet was superior. Even better, was that after they measured and got bids, they came in less expensive AND with a superior product and pad. Needless to say, when I changed companies I took 1UP with me. The office and sales staff are quick to respond and (to my relief) were able to work in an ‘emergency’ situation with little notice!

I have had the pleasure of working with 1UP Flooring for many years, utilizing their services for everything from simple unit turns to extensive capital projects. They have been, and continue to be, an outstanding company to work with. 1UP Floors prides themselves in providing the highest levels of customer service. They use their extensive knowledge to provide all the information necessary to make the best product decisions for each individual project. Their dedication to be the best doesn’t stop there. Once the best product has been chosen, they continue to provide an unmatched level of quality work in an exceptionally timely manner.

1UP has been wonderfully responsive to the needs we have had for flooring for our apartment project as well as for commercial flooring for our office and retail spaces. Their prices have always been more than fair, very competitive and the installation very well done. The installers are top notch and the customer service related to getting the units measured and the products ordered has always been very timely and just what we needed. We appreciate that 1UP always goes the extra mile educating us about the best products to use and that they always have access to whatever we need. We think that 1UP is the best flooring company around.

As a property manager, I’m constantly on the lookout for quality vendors. I was lucky enough to be introduced to 1UP Floors. They are nothing short of stellar to work with. While pricing is important (which they are often the most competitive), service and communication is absolutely imperative in my line of work. I’ve honestly never worked with a contractor that is as reliable, responsive, and accountable as the staff at 1UP.. If you’re looking for new flooring, they are a must call on your vendor list. I promise, you won’t be disappointed.

I first made the switch to 1UP Floors when I realized we were being overcharged for our carpet products and installation. They were even using low-quality material and padding. I instantly saw the difference in quality when 1UP came for our first flooring product meeting. Their knowledge in the industry really shows and they have a wide selection of materials to choose from. Their pricing and selection are reasons enough to make anyone switch but their customer service is where they really shine. They are so easy to work with and are able to get flooring installation measured and scheduled the next day.

I have been working with 1UP Floors for a year or so now and have nothing but positive feedback about them! Their customer service has been top-notch! Always taking care of what we need, speaking clearly and to the point. No messing around. We had one incident that wasn’t really their fault, and they were willing to take care of it anyway. A door was removed for installation, and set outside the unit. The wind knocked the door over and dented it. The installers called and reported it before I had the chance to see it and customer service was on the other line calling me wanting to pay for repairs. Much appreciated! I always use them and recommend them to everyone!

Our company has been working with 1UP Floors as our main flooring vendor for over a year. Our company manages over 28 multi-family properties and we have used 1UP to replace flooring in multiple units. If there is ever an issue with the flooring, they are quick to remedy the situation. Their customer service is impeccable and we have relied on their knowledge and expertise when remodeling common areas and/or units. The quality of their products and work is high above their competitors. Their staff is friendly and helpful in every aspect. Our company highly recommends 1UP Floors for all flooring needs.